Refund & Return Policy

Last updated: October 15, 2026

At Dog Guard, we want you and your furry friend to be happy with your purchase. If you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a standard return, the item must be unused, in its original condition, and returned with its original packaging and all included accessories.

Please note that these conditions apply to voluntary returns and do not limit any mandatory consumer rights you may have under applicable law, including rights relating to defective or incorrectly supplied products.

2. How to Request a Return

To initiate a return, please contact us at:

Email: tiendavallitas@gmail.com

Please include the following information in your email:

• Your order number.

• The name of the product you wish to return.

• The reason for your return.

• Any relevant photographs, if applicable.

Our customer support team will provide instructions on how to proceed with your return.

Please do not send any items back before contacting us and receiving return instructions.

3. Return Shipping Costs

For standard returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as Dog Guard cannot guarantee receipt of items returned without tracking.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. Where required by applicable law, Dog Guard will cover the reasonable costs associated with resolving the issue, including return shipping.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Refund processing times may vary depending on your payment provider.

Where required by applicable law, refunds will include the applicable original standard delivery costs and will be processed within the legally required timeframe.

5. Damaged, Defective, or Incorrect Items

We want every Dog Guard product to arrive in good condition and meet your expectations.

If your order arrives damaged, defective, or different from what you ordered, please contact us at tiendavallitas@gmail.com as soon as possible.

To help us resolve the issue, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs or videos showing the issue, where possible.

Depending on the circumstances and applicable law, we will offer an appropriate resolution, which may include a replacement or a refund.

You will not be required to pay return shipping costs where applicable law requires Dog Guard to cover them. Your statutory consumer rights remain unaffected.

6. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us so we can help arrange an appropriate replacement or other legally required remedy.

For other exchange requests, please contact our customer support team to discuss the available options.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at tiendavallitas@gmail.com.

Orders may be cancelled before they have been shipped. Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy and any applicable consumer protection laws.

Nothing in this section affects any statutory cancellation or withdrawal rights you may have.

8. International Returns

Dog Guard serves customers internationally. Return procedures, consumer rights, and refund requirements may vary depending on the country in which you live.

Customers are responsible for standard return shipping costs unless otherwise agreed or required by applicable law.

For international returns, please contact us before shipping an item so we can provide the appropriate instructions.

Any applicable customs duties, taxes, or other charges will be handled in accordance with applicable law.

9. Exceptions and Legal Rights

Certain products may be excluded from voluntary returns where permitted by law, including items that are personalised or sealed products that cannot be returned for health or hygiene reasons once unsealed, where the applicable legal requirements for such an exception are met.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights, statutory warranties, or legal remedies available in your country.

If local consumer protection laws provide you with greater rights than those described in this policy, the applicable legal requirements will prevail.

10. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Store: Dog Guard
Email: tiendavallitas@gmail.com

We will do our best to help resolve your concerns and ensure a positive shopping experience with Dog Guard.